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Shipping & Tracking

CIRESPONSE.COM ships from different warehouses. For orders with more than one item, we may split your order into several packages according to stock levels, at our own discretion.

Customers are strongly advised to purchase the shipping insurance during the checkout for a smooth delivery. For orders with insurance we will offer the same parcel free of charge by default, if there are any issues during the delivery. If there is no stock we will offer refund options.

We ship all orders in good faith and CIRESPONSE.COM will not be held responsible for any orders that not are not insured.

Whatever the customer orders is what we ship. We can not be held liable for the customer receiving the wrong item if they placed the wrong order.

If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, CIRESPONSE.COM cannot be held liable if a package is returned to us.

All shipments come from our warehouses worldwide . Therefore, any and all customs or import duties that are charged by the local customs once the parcel reaches it's destination country are the sole responsibility of the buyer. Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process. In accordance with customs regulations, CIRESPONSE.COM cannot declare purchased items as a gift or to state an amount lower than the actual product cost.

Kindly note that any complaint of non-receipt for a package sent via flat rate, priority or standard shipping, must be made within 3 months of the shipment date (4 months for Latin American countries with postal shipping). All expedited delivery issues must also be reported within 3 months from the shipment date. After this time no compensation will be offered. Please note that this policy does not apply to packages that are delivered via expedited shipping methods and that are stated as delivered on the courier's website.